Our free mobile app gives you easy and secure access to your everyday banking on the go.
Not sure how to use our mobile app?
Read our How-To Guide
Our Deposit Anywhere feature lets you quickly and securely deposit cheques using your smartphone or tablet.
Simply open the app, tap “deposit”, select your account, enter the amount, and take a picture of the front and back of your cheque. Confirm the details and submit. That’s it. The funds immediately appear in your account. Normal hold periods still apply.
Not sure how to use our Deposit Anywhere feature?
See our How-To Guide & Video
Our online banking gives you the freedom to bank whenever and wherever you choose — 24 hours a day, 7 days a week.
*existing accounts only
Not sure how to use our online banking?
Read our How-To Guide
Set up alerts for added security!
Our Alerts feature sends you notifications about activity on your accounts or in online banking. These include:
Alert Account Nicknames
Members are required to give their accounts short nicknames, which are used to identify their accounts in alerts messages. The use of nicknames prevents the transmission of information that can be used to identify individuals or accounts.
Not sure how to set up alerts?
Read our How-To Guide
Our ATM network gives you access to thousands of ATMs across Canada – surcharge free. Simply look for THE EXCHANGE® logo.
Not sure how to get started with our ATM network?
Read our How-To Guide
US access
When you’re traveling within the USA, THE EXCHANGE Network is still available to you. Just look for the logo. The majority of EXCHANGE ATMs in the USA are also surcharge free, but you may find that some states will have a nominal charge.
For more information on the US Point of Sale network, please visit THE EXCHANGE website.
Our automated telephone banking service lets you make many of your financial transactions from the comfort of your home.
Not sure how to use our telephone banking?
Read our How-To Guide
Our MEMBER CARD® Debit Card allows immediate, easy access to your accounts via ATM or at point-of-sale terminals. It includes contactless Interac Flash technology.
Note: Transaction fees may apply based on your account
Not sure how to get started with our ATM network?
Read our How-To Guide
How to pay using Interac Flash
At any terminal that accepts Interac Flash, simply follow these steps:
Note: For security purposes, we’ve set spending limits for your Interac Flash transactions:
When you reach one of these limits, you’ll be prompted to insert your debit card and enter your PIN. This is an added layer of protection that confirms you are the legitimate cardholder. Insert your card, enter your PIN, and your Interac Flash limits are reset.
Lost or Stolen Debit Card?
During business hours, call your branch For technical support:
After hours:
Our local, friendly representatives are dedicated to assisting you with over-the-phone requests, or they can transfer you to your branch.
Our friendly, knowledgeable staff in branch can help you with a complete range of innovative financial products and services to support your goals.
Our Direct Deposit feature lets you automatically deposit payroll or government cheques into your account.
From foreign exchange to international transfers, we can support you with a range of additional banking services.
