Temporary Hours - Effective December 9, 2020

Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Temporary Phone Service Hours:

• Monday–Friday 9 am–4:30 pm
• Saturday 9 am–3 pm

We have configured the phone system that allows calls from branches to have their phones answered by extra staff.

• Cranbrook Tue – Thu 9:30 am – 4:30 pm • Fri 9:30 am – 5 pm • Sat 9:30 am – 3 pm
  Tue – Sat 9:30 – 10:30 am Seniors & members with compromised immune system
• Elkford Mon/Wed/Fri 10 am–3 pm • Tue/Thu closed to foot traffic
• Fernie Tue–Fri 10 am–3 pm • Sat. 10 am–2 pm
• Sparwood Tue/Thu 10 am–4 pm • Mon/Wed/Fri closed to foot traffic
• Commercial Mon 9 am – 2 pm no teller service and by appointment
  Tue – Thu 9:30 am – 4:00 pm • Fri 9:30 am – 5 pm
  Tue – Fri 9:30 – 10:30 am Seniors & members with compromised immune system

Elkford & Sparwood Branch Hours

Both management and the Board are committed to protecting our employees and members by minimizing the risk of exposures and complying with BC government recommendations.

For EKC to abide by the BC governments’ guidance of keeping 65% of the pre-pandemic contact, EKC aims to reduce branch traffic to 65% of the pre-pandemic numbers and, based on social distancing and office design, eliminated in-person appointments.

Physical distancing is more challenging in Elkford and Sparwood branches due to the layout and size. EKC has also allocated more staff to answering telephone calls and emails as we assist a record number of members through these channels.

We continue to monitor the situation and review the impact on our operations periodically.

We thank members who have offered feedback on this issue. Feedback is reviewed and processed as outlined in EKC’s Member Feedback policy

Holiday Hours - Cranbrook and Fernie

New Year
Cranbrook
Tuesday, Dec. 29, 2020 • 9:30 a.m. – 4:30 p.m.
Wednesday, Dec. 30 • 9:30 a.m. – 4:30 p.m.
Thursday, Dec. 31 • 9:30 a.m. – 3:00 p.m.
Friday, January 1, 2021 • Closed
Saturday, Jan. 2, 2021 • 9:30 a.m. – 3:00 p.m.
Return to regular hours Saturday January 2, 2021

Fernie
Tuesday, Dec. 29, 2020 • 10 a.m. – 3 p.m.
Wednesday, Dec. 30 • 10 a.m. – 3 p.m.
Thursday, Dec. 31 • 10 a.m. – 3 p.m.
Friday, January 1, 2021 • Closed
Saturday, Jan. 2, 2021 • 10 a.m. – 2 p.m.
Return to temporary branch hours Saturday, January 2, 2021

Family Day
Closed Saturday February 13
Return to regular hours Tuesday February 16

Easter
Closed Friday April 2, Saturday April 3
Return to regular hours Tuesday April 6

Victoria Day
Closed Saturday May 22
Return to regular hours Tuesday May 25

Canada Day
Closed Thursday July 1
Return to regular hours Friday July 2

BC Day
Closed Saturday July 31
Return to regular hours Tuesday August 3

Labour Day
Closed Saturday September 4
Return to regular hours Tuesday September 7

National Day for Truth and Reconciliation
Closed Thursday September 30
Return to regular hours Friday October 1

Thanksgiving Day
Closed Saturday October 9
Return to regular hours Tuesday October 12

Remembrance Day
Closed Thursday November 11
Return to regular hours Friday November 12

Chistmas Day
Cranbrook branch closes Friday December 24 at 3:00 p.m.
Fernie branch closes at 3:00 p.m.
Closed Saturday Dec. 25, Tuesday December 28
Return to regular hours Wednesday December 29

2022

New Year's Day
Cranbrook branch closes Friday December 31 at 3:00 p.m.
Fernie branch closes at 3:00 p.m.
Closed Saturday January 1, 2022
Return to regular hours Tuesday January 4, 2022

Holiday Hours – Sparwood, Elkford and Cranbrook Commercial

New Year
Cranbrook Commercial
Tuesday, Dec. 29, 2020 • 9:30 a.m. – 4:00 p.m.
Wednesday, Dec. 30 • 9:30 a.m. – 4:00 p.m.
Thursday, Dec. 31 • 9:30 a.m. – 3:00 p.m.
January 1, 2, 3, 2021 • Closed
Monday, Jan. 4, 2021 • 9 a.m. – 2 p.m. no teller service and by appointment
Return to regular hours Monday January 4, 2021

Elkford
Tuesday, Dec. 29, 2020 • 10 a.m. – 3 p.m.
Wednesday, Dec. 30 • 10 a.m. – 3 p.m.
Thursday, Dec. 31 • 10 a.m. – 3 p.m.
January 1, 2, 3, 2021 • Closed
Monday, Jan. 4, 2021 • 10 a.m. – 3 p.m.
Return to temporary branch hours Monday January 4, 2021

Sparwood
Tuesday, Dec. 29, 2020 • 10 a.m. – 3 p.m.
Wednesday, Dec. 30 • Closed to foot traffic
Thursday, Dec. 31 • 10 a.m. – 3 p.m.
January 1, 2, 3, 2021 • Closed
Monday, Jan. 4, 2021 • Closed to foot traffic
Return to temporary branch hours Monday January 4, 2021

Family Day
Closed Monday February 15
Return to regular hours Tuesday February 16

Easter
Closed Friday April 2, Monday April 5
Return to regular hours Tuesday April 6

Victoria Day
Closed Monday May 24
Return to regular hours Tuesday May 25

Canada Day
Closed Thursday July 1
Return to regular hours Friday July 2

BC Day
Closed Monday August 2
Return to regular hours Tuesday August 3

Labour Day
Closed Monday September 6
Return to regular hours Tuesday September 7

National Day for Truth and Reconciliation
Closed Thursday September 30
Return to regular hours Friday October 1

Thanksgiving Day
Closed Monday October 11
Return to regular hours Tuesday October 12

Remembrance Day
Closed Thursday November 11
Return to regular hours Friday November 12

Chistmas Day
Sparwood branch closes Friday December 24 at 3:00 p.m.
Elkford branch closes at 3:00 p.m.
Closed Monday December 27, Tuesday December 28
Return to regular hours Wednesday December 29

2022

New Year's Day
Sparwood branch closes Friday December 31 at 3:00 p.m.
Elkford branch closes at 3:00 p.m.
Closed Monday January 3, 2022
Return to regular hours Tuesday January 4, 2022