Temporary Hours - Effective September 10, 2020

Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Temporary Phone Service Hours:

• Monday–Friday 9 am–4:30 pm
• Saturday 9 am–3 pm

We have configured the phone system that allows calls from branches to have their phones answered by extra staff.

• Cranbrook Tue – Thu 9:30 am – 4:30 pm • Fri 9:30 am – 5 pm • Sat 9:30 am – 3 pm
  Tue – Sat 9:30 – 10:30 am Seniors & members with compromised immune system
• Elkford Mon/Wed/Fri 10 am–3 pm • Tue/Thu closed to foot traffic
• Fernie Tue–Fri 10 am–3 pm • Sat. 10 am–2 pm
• Sparwood Tue/Thu 10 am–3 pm • Mon/Wed/Fri closed to foot traffic
• Commercial Mon 9 am – 2 pm no teller service and by appointment
  Tue – Thu 9:30 am – 4:00 pm • Fri 9:30 am – 5 pm
  Tue – Fri 9:30 – 10:30 am Seniors & members with compromised immune system

Elkford & Sparwood Branch Hours

Both management and the Board are committed to protecting our employees and members by minimizing the risk of exposures and complying with BC government recommendations.

For EKC to abide by the BC governments’ guidance of keeping 65% of the pre-pandemic contact, EKC aims to reduce branch traffic to 65% of the pre-pandemic numbers and, based on social distancing and office design, eliminated in-person appointments.

Physical distancing is more challenging in Elkford and Sparwood branches due to the layout and size. EKC has also allocated more staff to answering telephone calls and emails as we assist a record number of members through these channels.

We continue to monitor the situation and review the impact on our operations periodically.

We thank members who have offered feedback on this issue. Feedback is reviewed and processed as outlined in EKC’s Member Feedback policy

Holiday Hours - Cranbrook and Fernie

2020

Remembrance Day
Closed Wednesday November 11
Return to regular hours Thursday November 12

Christmas
Cranbrook branch will close Thursday December 24 at 3:30 p.m.
Fernie branch will close Thursday December 24 at 3:00 p.m.
EKC will be closed Friday December 25, Saturday December 26
Return to regular hours on Tuesday December 29

2021

New Year
Cranbrook branch will close Thursday December 31 at 3:30 p.m.
Fernie branch will close Thursday December 31 at 3:00 p.m.
EKC will be closed Friday January 1, 2021
Return to regular hours on Saturday January 2, 2021

Holiday Hours – Sparwood, Elkford and Cranbrook Commercial

2020

Remembrance Day
Closed Wednesday November 11
Return to regular hours Thursday November 12

Christmas
Cranbrook Commercial and Sparwood branches will close Thursday December 24 at 3:30 p.m.
Elkford branch will close Thursday December 24 at 3:00 p.m.
EKC will be closed Friday December 25, Monday December 28
Return to regular hours on Tuesday December 29

2021

New Year
Cranbrook Commercial and Sparwood branches will close Thursday December 31 at 3:30 p.m.
Elkford branch will close Thursday December 31 at 3:00 p.m.
EKC will be closed Friday January 1, 2021
Return to regular hours on Monday January 4, 2021