Contact Us
At East Kootenay Community Credit Union (EKC), we want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding EKC in general, please feel free to fill out the General Feedback or Technical Support form and let us know.
Or email our CEO, Jody Burk.
If you would like some advice or learn more about how we can help, call us or book an appointment.
Lost or Stolen Card?
MemberCard: call your branch or technical support.
Lost or Stolen Credit Card: Toll Free 1.855.341.4643 24-hours a day, 7 days a week.
After hours technical assistance
1.877.251.5230 (in North America) or email Technical Support.Technical Support services include:
- online banking issues
- lost/stolen MEMBER CARD
- ATM support
Temporary Hours - Effective December 9, 2020
Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.
Temporary Branch Hours
- Cranbrook Tue – Thu 9:30 am – 4:30 pm • Fri 9:30 am – 5 pm • Sat 9:30 am – 3 pm
Tue – Sat 9:30 – 10:30 am Seniors & members with compromised immune system - Elkford Mon/Wed/Fri 10 am–3 pm • Tue/Thu closed to foot traffic
- Fernie Tue–Fri 10 am–3 pm • Sat. 10 am–2 pm
- Sparwood Tue/Thu 10 am–4 pm • Mon/Wed/Fri closed to foot traffic
- Commercial Mon 9 am – 2 pm no teller service and by appointment
Tue – Thu 9:30 am – 4:00 pm • Fri 9:30 am – 5 pm
Tue – Fri 9:30 – 10:30 am Seniors & members with compromised immune system
Temporary Phone Service Hours:
- Monday–Friday 9 am–4:30 pm
- Saturday 9 am–3 pm
We have configured the phone system that allows calls from branches to have their phones answered by extra staff.
Branch Hours for Special Resolution In-Branch Voting April 26–May 1, 2021
Cranbrook
Tue–Thu 9:30 am–4:30 pm • Fri 9:30 am–5 pm • Sat 9:30 am–3 pm
Tue–Sat 9:30–10:30 am Seniors & members with a compromised immune system
Elkford
Mon–Fri 10 am–3 pm
Fernie
Tue–Fri 10 am–3 pm • Sat. 10 am–2 pm
Sparwood
Mon–Fri 10 am–4 pm
Cranbrook Branch
920 Baker Street
Cranbrook BC V1C 1A5
Transit Number: 22310
Branch Manager: Harminder Atti
Assistant Manager: Sharon Cameron scameron@ekccu.com
Telephone:
Branch Phone Number: 250.426.6666
Branch Fax Number: 250.426.7370
Toll Free Number: 1.866.960.6666
Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.
Fri 9:30 am – 5 pm
Sat 9:30 am – 3 pm
Tue – Sat 9:30 – 10:30 am Seniors & members with compromised immune system
Commercial – Cranbrook and the Elk Valley
920 Baker Street
Cranbrook BC V1C 1A5
Commercial Services Contact: Tanya Hansen thansen@ekccu.com
Telephone:
Phone Number: 250.417.4522
Fax Number: 250.426.0879
Toll Free Number: 1.866.960.6666
Mon 9 am – 2 pm no teller service and by appointment
Tue – Thu 9:30 am – 4:00 pm
Fri 9:30 am – 5 pm
Tue – Fri 9:30 – 10:30 am Seniors & members with compromised immune system
Elkford Branch
814 Michel Road, PO Box 189Elkford BC V0B 1H0
Transit Number: 22320
Branch Manager: Eric Johnstone
Assistant Manager: Shawna Klein sklein@ekccu.com
Telephone:
Branch Phone Number: 250.865.4661
Branch Fax Number: 250.865.7537
Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.
Mon/Wed/Fri 10 am–3 pm
Tue/Thu closed to foot traffic
Fernie Branch
1601 9th Avenue, PO Box 1440Fernie BC V0B 1M0
Transit Number: 22330
Branch Manager: Eric Johnstone
Assistant Manager: Kim Maleta kmaleta@ekccu.com
Telephone:
Branch Phone Number: 250.423.9222
Branch Fax Number: 250.423.9223
Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.
Tue–Fri 10 am–3 pm
Sat. 10 am–2 pm
Sparwood Branch
124 Aspen Drive, PO Box 1030
Sparwood BC V0B 2G0
Transit Number: 22340
Branch Manager: Eric Johnstone
Branch Services Workleader: Adrianna Gorenc agorenc@ekccu.com
Telephone:
Branch Phone Number: 250.910.9222
Branch Fax Number: 250.425.0047
MEMBERLINK® Telephone Banking Toll free 1.844.733.6220
Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.
Tue/Thu 10 am–4 pm
Mon/Wed/Fri closed to foot traffic
EKC MoneyWorks
EKC MoneyWorks • Cranbrook
Served by:
Colleen Andersen candersen@ekccu.com
920 Baker St
Cranbrook, BC V1C 1A5
Hours of Service
Monday 8:30 am–3:00 pm
Tuesday – Friday 8:30 am–5:00 pm
Saturday by appointment only
Telephone
250.426.6694 or Toll Free 866.533.5533
Facsimile 250.426.2250
EKC MoneyWorks • Elkford
Served by:
David L. McCracken dmccracken@ekccu.com
250.910.1005
1. 855.799.1101
Elkford Square, PO Box 189
Elkford, BC V0B 1H0
EKC MoneyWorks • Fernie
Served by:
David L. McCracken dmccracken@ekccu.com
250.910.1005
1. 855.799.1101
1601 9th Ave., on Hwy 3, PO Box 1440
Fernie, BC V0B 1M0
EKC MoneyWorks • Sparwood
Served by:
David L. McCracken dmccracken@ekccu.com
250.910.1005
1. 855.799.1101
124 Aspen Drive
Sparwood BC V0B 2G0
Mutual funds, other securities and securities related financial planning services are offered through Qtrade Advisor, a division of Credential Qtrade Securities Inc.
KIS (Kootenay Insurance Services)
Kootenay Insurance Services
Cranbrook BC V1C 1A5
We have the following options available to you for your personal, commercial or ICBC insurance needs - walk-in, appointment, phone or email.
Monday to Friday: 9:00 – 5:00
Closed Statutory Holidays
Fax: 250.426.5259
Toll Free: 1.888.426.6657
Kootenay Insurance Services
Sparwood BC V0B 2G0
We have the following options available to you for your personal, commercial or ICBC insurance needs - walk-in, appointment, phone or email.
Monday to Friday: 9:30 – 4:00
Closed Saturdays and Statutory Holidays
Locate a Surcharge-Free ATM
Don't worry about being far from your branch. With your EKC MemberCard debit card, you have access to over 560 ATMs on THE EXCHANGE® ATM Network in BC, and over 2,000 ATMs across Canada — all surcharge-free!*
*transactions fees may apply based on your account
