Contact Us

At East Kootenay Community Credit Union (EKC), we want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding EKC in general, please feel free to fill out the General Feedback or Technical Support form and let us know.

Or email our CEO, Jody Burk.

If you would like some advice or learn more about how we can help, call us or book an appointment.

Lost or Stolen Card?

MemberCardcall your branch or technical support.

Lost or Stolen Credit Card: Toll Free 1.855.341.4643 24-hours a day, 7 days a week.

After hours technical assistance

1.877.251.5230 (in North America) or email Technical Support.
Technical Support services include:
  • online banking issues
  • lost/stolen MEMBER CARD
  • ATM support

Temporary Hours - Effective June 2, 2020

Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Temporary Branch Hours

  • Cranbrook Tue–Fri 9:30–10:30 am: Seniors & immune compromised members only; 10:30 am–3 pm
    Sat 9:30–10:30 am: Seniors & immune compromised members only; 10:30 am–2 pm
  • Elkford Mon/Wed/Fri 10 am–3 pm; Tue/Thu closed to foot traffic; closed daily 1–1:30 pm
  • Fernie Tue–Fri 10 am–3 pm; Sat. 10 am–2 pm (Tuesday June 16 Fernie Branch closed from 1–1:45 pm)
  • Sparwood Tue/Thu 10 am–3 pm; Mon/Wed/Fri closed to foot traffic; closed daily 1–1:30 pm
  • Commercial Monday by appointment; Tue–Fri. 10:30 am–3 pm

Temporary Phone Service Hours:

  • Monday–Friday 9 am–4:30 pm
  • Saturday 9 am–3 pm

We have configured the phone system that allows calls from branches to have their phones answered by extra staff.

Cranbrook Branch

920 Baker Street
Cranbrook
BC  V1C 1A5

Transit Number: 22310

Branch Manager: Harminder Atti
Assistant Manager: Sharon Cameron scameron@ekccu.com

Telephone:
Branch Phone Number: 250.426.6666
Branch Fax Number:
250.426.7370
Toll Free Number:
1.866.960.6666

Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Tue–Fri 9:30–10:30 am: Seniors & immune compromised members only
10:30 am–3 pm
Sat 9:30–10:30 am: Seniors & immune compromised members only
10:30 am–2 pm


Commercial – Cranbrook and the Elk Valley

920 Baker Street
Cranbrook
BC  V1C 1A5

Commercial Services Contact: Michelle Strickland mstrickland@ekccu.com

Telephone:

Phone Number: 250.417.4721
Fax Number:
250.426.0879
Toll Free Number:
1.866.960.6666

Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Sat / Sun Closed
Mon by appointment
Tue–Fri 10:30 am–3 pm

Elkford Branch

814 Michel Road, PO Box 189
Elkford BC V0B 1H0

Transit Number: 22320

Branch Manager: Eric Johnstone
Assistant Manager: Shawna Klein sklein@ekccu.com

Telephone:
Branch Phone Number: 250.865.4661
Branch Fax Number: 250.865.7537


Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Sat/Sun Closed
Mon/Wed/Fri 10 am–3 pm
Tue/Thu closed to foot traffic
Closed daily 1–1:30 pm

Fernie Branch

1601 9th Avenue, PO Box 1440
Fernie BC V0B 1M0

Transit Number: 22330

Branch Manager: Eric Johnstone
Assistant Manager: Kim Maleta kmaleta@ekccu.com

Telephone:
Branch Phone Number: 250.423.9222
Branch Fax Number: 250.423.9223

Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Sun/Mon Closed
Tue–Fri 10 am–3 pm (Tuesday June 16 Fernie Branch will be closed from 1–1:45 pm)
Sat 10 am–2 pm

Sparwood Branch

124 Aspen Drive, PO Box 1030
Sparwood BC V0B 2G0

Transit Number: 22340

Branch Manager: Eric Johnstone
Branch Services Workleader: Adrianna Gorenc agorenc@ekccu.com

Telephone:

Branch Phone Number: 250.910.9222
Branch Fax Number: 250.425.0047
MEMBERLINK® Telephone Banking Toll free 1.844.733.6220

Appointments will now be done on the phone or by email unless your circumstances require an in-branch appointment.

Tue/Thu 10 am–3 pm
Mon/Wed/Fri closed to foot traffic
Closed daily 1–1:30 pm

EKC MoneyWorks

Appointments will now be done on the phone or by email.

EKC MoneyWorks • Cranbrook
Served by:
Robert Fournier
rfournier@ekccu.com
920 Baker St
Cranbrook, BC V1C 1A5

Hours of Service
Monday 8:30 am–3:00 pm
Tuesday – Friday 8:30 am–5:00 pm
Saturday by appointment only

Telephone
250.426.6694 or Toll Free 866.533.5533
Facsimile 250.426.2250

EKC MoneyWorks • Elkford
Served by:
David L. McCracken dmccracken@ekccu.com
250.910.1005
1. 855.799.1101
Elkford Square, PO Box 189
Elkford, BC V0B 1H0

EKC MoneyWorks • Fernie
Served by:
David L. McCracken dmccracken@ekccu.com
250.910.1005
1. 855.799.1101
1601 9th Ave., on Hwy 3, PO Box 1440
Fernie, BC V0B 1M0

EKC MoneyWorks • Sparwood
Served by:
David L. McCracken dmccracken@ekccu.com
250.910.1005
1. 855.799.1101
124 Aspen Drive
Sparwood BC V0B 2G0

Mutual funds, other securities and securities related financial planning services are offered through Qtrade Advisor, a division of Credential Qtrade Securities Inc.

KIS (Kootenay Insurance Services)

Kootenay Insurance Services
920 Baker Street
Cranbrook BC  V1C 1A5

Closed to foot traffic

Phone: 250.426.6657
Fax: 250.426.5259
Toll Free: 1.888.426.6657

Locate a Surcharge-Free ATM

Don't worry about being far from your branch. With your EKC MemberCard debit card, you have access to over 560 ATMs on THE EXCHANGE® ATM Network in BC, and over 2,000 ATMs across Canada — all surcharge-free!*

*transactions fees may apply based on  your account

 

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