Contact Us

At East Kootenay Community Credit Union (EKC), we want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding EKC in general, please feel free to fill out the General Feedback or Technical Support form and let us know.

Or email our CEO, Jody Burk.

If you would like some advice or learn more about how we can help, call us or book an appointment.

Lost or Stolen Card?

MemberCard: call your branch or technical support.

Lost or Stolen Credit Card: Toll Free 1.855.341.4643 24-hours a day, 7 days a week.

After hours technical assistance

1.877.251.5230 (in North America) or email Technical Support.
Technical Support services include:
  • online banking issues
  • lost/stolen MEMBER CARD
  • ATM support

Find a Branch – Map and Contact Information

Temporary Branch Hours

Appointments are available on the phone, video or in-branch appointment.

Temporary Branch Hours Effective July 19, 2022:

  • Cranbrook Tue–Thu 9:30 am–4:30 pm • Fri 9:30 am–5 pm • Sat 9:30 am–3 pm
  • Elkford Mon – closed • Tue/Wed/Thu 10 am–3 pm • Fri 10 am–4 pm
  • Fernie Tue–Thu 10 am–4 pm • Fri 10 am–5:30 pm • Sat 10 am–2 pm
  • Sparwood Mon–Thu 10 am–4 pm • closed from noon to 1 pm until further notice due to staff shortage • Fri closed to foot traffic
  • Commercial Mon 9 am–2:30 pm no teller service and by appointment
    Tue–Thu 9:30 am–4:30 pm • Fri 9:30 am–5 pm
If these hours change we will post updates on Facebook or at EKCCU.COM Contact Us.

Cranbrook Branch

920 Baker Street
Cranbrook BC  V1C 1A5

Transit Number: 22310

Branch Manager: Harminder Atti
Assistant Manager: Sharon Cameron scameron@ekccu.com

Telephone:
Branch Phone Number: 250.426.6666
Branch Fax Number: 250.426.7370
Toll Free Number: 1.866.960.6666

Appointments are available on the phone, video or in-branch appointment.

Tue – Thu 9:30 am – 4:30 pm
Fri 9:30 am – 5 pm
Sat 9:30 am – 3 pm

Commercial – Cranbrook and the Elk Valley

920 Baker Street
Cranbrook BC  V1C 1A5

Commercial Services Contact:
Tomoe Surtees
Commercial Services Supervisor
Dir 250.417.4521
Cell 250.919.1853
tsurtees@ekccu.com

Telephone:
Phone Number: 250.417.4521
Fax Number: 250.426.0879
Toll Free Number: 1.866.960.6666

Appointments are available on the phone, video or in-branch appointment.

Mon 9 am – 2:30 pm no teller service and by appointment
Tue – Thu 9:30 am – 4:30 pm
Fri 9:30 am – 5 pm

Elkford Branch

814 Michel Road, PO Box 189
Elkford BC V0B 1H0

Transit Number: 22320

Branch Manager: Eric Johnstone
Assistant Manager: Shawna Klein sklein@ekccu.com

Telephone:
Branch Phone Number: 250.865.4661
Branch Fax Number: 250.865.7537

Appointments are available on the phone, video or in-branch appointment.

Elkford Mon – closed • Tue/Wed/Thu 10 am–3 pm • Fri 10 am–4 pm

Fernie Branch

1601 9th Avenue, PO Box 1440
Fernie BC V0B 1M0

Transit Number: 22330

Branch Manager: Eric Johnstone

Telephone:
Branch Phone Number: 250.423.9222
Branch Fax Number: 250.423.9223

Appointments are available on the phone, video or in-branch appointment.

Tue–Thu 10 am–4 pm • Fri 10 am–5:30 pm • Sat 10 am–2 pm

Sparwood Branch

124 Aspen Drive, PO Box 1030
Sparwood BC V0B 2G0

Transit Number: 22340

Branch Manager: Eric Johnstone

Telephone:
Branch Phone Number: 250.910.9222
Branch Fax Number: 250.425.0047
MEMBERLINK® Telephone Banking Toll free 1.844.733.6220

Appointments are available on the phone, video or in-branch appointment.

Mon – Thu 10 am–4 pm • closed from noon to 1 pm until further notice due to staff shortage
Fri closed to foot traffic

EKC MoneyWorks

Appointments will now be done on the phone or by email.

EKC MoneyWorks • serving Cranbrook, Elkford, Fernie and Sparwood

David L. McCracken
Investment Advisor
EKC MoneyWorks Life Insurance Advisor
920 Baker Street, Cranbrook,  BC V1C 1A5

T  250.426.6694
TF 866.533.5533
F 250.426.2250
E dmccracken@ekccu.com


Evan Link, B.Mgt                                                                                                              
Investment Advisor
EKC MoneyWorks Life Insurance Advisor
920 Baker Street, Cranbrook, BC  V1C 1A5

T 778.519.8067
TF 866.533.5533
F 250.426.2250
E elink@ekccu.com

Hours of Service
Monday–Friday 9:30 am–4:00 pm
Saturday by appointment only

Telephone
250.426.6694 or Toll Free 866.533.5533
Facsimile 250.426.2250

Mutual funds, other securities and securities related financial planning services are offered through Qtrade Advisor, a division of Credential Qtrade Securities Inc.

KIS (Kootenay Insurance Services)

Cranbrook serving the Elk Valley
Kootenay Insurance Services
920 Baker Street
Cranbrook BC  V1C 1A5

We have the following options available to you for your personal, commercial or ICBC insurance needs - walk-in, appointment, phone or email.

Monday to Friday: 9:00 – 5:00
Closed Statutory Holidays

Phone: 250.426.6657
Fax: 250.426.5259
Toll Free: 1.888.426.6657
website: www.kootenayinsurance.ca

Locate a Surcharge-Free ATM

Don't worry about being far from your branch. With your EKC MemberCard debit card, you have access to over 560 ATMs on THE EXCHANGE® ATM Network in BC, and over 2,000 ATMs across Canada — all surcharge-free!*

*transactions fees may apply based on  your account