Member Service Representative 2 – Development Position – Permanent Full Time – Elkford

Position Name

Member Service Representative 2 – Development Position – Permanent Full Time – Elkford

Position Description

This position is a bargaining unit position

As a Member Service Representative 2, your service to members will power their financial goals and dreams. Excellent member service at EKC starts with listening and caring to the needs of our members so that they can make an informed decision based on customized advice.

EKC’s sales goals and promotions are designed to ensure members receive proactive help to discover and obtain the products and services they need.

In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them), and assisting with frontline, in-person interactions. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

Schedule Description

Permanent Full-Time – 37 Hours per week

Monday: 8:30am – 4:00pm
Tuesday: 8:30am – 4:30pm
Wednesday: 8:30am – 4:30pm
Thursday: 8:30am – 4:30pm
Friday: 8:30am – 4:30pm

Note: These hours may be altered or increased due to operational requirements.

Some travel between EKC branches may be required.

Qualifications Required

This is a Development Position meaning that we will train you step by step.

Do you have a secondary school diploma plus a minimum of approximately 4 years’ related sales and service experience?

We Value:

  • Accountability - to our members, the EKC team, and our communities
  • Responsiveness to listen and care so to provide exceptional service and advice
  • Ability to build trust – with members and others in the EKC team
  • Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
  • Excellent Communication skills - written and oral
  • Professional image
  • Credit Union knowledge of lending and deposit products and services
  • Personal computer literacy – keyboarding, email programs, Word, and Excel


Candidates with an equivalent combination of education and experience will also be considered.

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

Job Reference Number


Closing Date

September 30, 2022

Job Location

Elkford, BC

How to Apply

If this sounds like a position for you, please send in your resume and a cover letter to

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We’re proud of our team. They make us who we are.