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COVID-19 Updates

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Collabria Card Insurance Information
Intercepted Interac e-Transfer® Fraud
Cash Cows - A Canadian Business Owner's Guide


Simple tips to help you guard against identity theft

It is estimated that approximately one million Canadians are victims of mass marketing fraud and identity theft in Canada each year, at a cost of $10 billion.* While there are no typical descriptors for a fraud victim—it can happen to anyone—there are certainly steps that people can take to help protect themselves from fraud and identity theft.


Online Banking Login Help

You have three attempts to log in. If you need help please call your branch or after hours technical assistance 1.877.251.5230 (in North America) or email Technical Support.

 Technical Support services include:

  • online banking issues
  • lost/stolen MEMBER CARD
  • ATM support

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CYBER ATTACKS Periodically, EKC will ask a ‘challenge question’ for every login to MemberDirect during periods of increased cyber and fraud activity. LEARN MORE
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Security Tip

Review your account statements to verify every transaction or let us notify you whenever there has been movement in your accounts.