MEMBER CARD Debit Card Information

EKC's MEMBER CARD® Debit Card allows immediate and convenient access to your accounts via ATM or as a debit card at point of sale merchant terminals.

  • purchase directly from your EKC accounts
  • lower service fee than cheque or in-branch access
  • Canada-wide acceptance through ACCULINK®, Interac®, and THE EXCHANGE® networks
  • make a deposit using any of the deposit-taking Canadian ATMs on THE EXCHANGE network
  • U.S. and international use at ATMs and merchants displaying the CIRRUS® or THE EXCHANGE symbols

You can use the ATM at the following, and do your banking just like you would at EKC all surcharge-free!*

  • any Credit Union
  • HSBC
  • Canadian Western Bank
  • Citizens Bank
  • National Bank
  • Caisse Populaire

*transactions fees may apply based on your account

Lost or Stolen MEMBER CARD Debit Card?

Call your branch or Technical Support.

  • Cranbrook 250.426.6666 or 1.866.960.6666
  • Elkford 250.865.4661
  • Fernie 250.423.9222
  • Sparwood 250.910.9222

After hours technical assistance
1.877.251.5230 (in North America) or email Technical Support.
Technical Support services include:

  • online banking issues
  • lost/stolen MEMBER CARD
  • ATM support

Before you place the call, please have your card number accessible. This number is the one on the front of your debit card. In the event of a missing card, you should record your card number and keep it in a safe place. However, never store your card number in the same location as your PIN (personal identification number). Also have a pen and paper on hand to record the reference number you will be given at the conclusion of the hotline phone call.

It is also very important that you notify EKC at your earliest convenience to arrange for a replacement card.