Service Interruption October 16
On Sunday October 16 we experienced a prolonged service interruption affecting ATMs, MemberDirect internet banking and point-of-sale transactions. We apologize for any inconvenience our Members experienced.
The service interruption was caused by equipment failures at two companies that facilitate these services. Both of these companies have advised us of corrective actions that will allow them to deal with problems of this nature in a more timely manner.
We suggest you contact your branch to review your off-line processing limits.
Again, we apologize for the service interruption and we want to let you know we take this matter very seriously.
Senior Manager Sales & Service
The United Steel Workers representing Kootenay Savings Credit Union employees in Trail and Kimberley have issued a strike notice. East Kootenay Community Credit Union (EKC) is NOT impacted by this labour dispute as we are a separate credit union, independent from Kootenay Savings. This dispute will not impact our members within our communities in Cranbrook, Fernie, Elkford and Sparwood, it is business as usual.
Call us of visit our website at EKCCU.COM
– Jody Burk, FCUIC, ACUIC
MEMBER CARD® transaction issues in USA
Members using their EKC MEMBER CARD® debit card in the United States may experience some transaction issues. The US is going through a significant change in their banking systems that may result in difficulties with card acceptance. As information becomes available to us we will update you. Thanks for your patience.
||EKC News and Advice