Interac® e-Transfer

Interac® e-Transfer

Send and receive money quickly, conveniently, and safely using your mobile phone or computer with Interac® e-Transfers. All you'll need to know is the recipient's email or mobile number. No account information is required. You can even transfer on-the-go, by accessing EKC's Online Banking through a smart phone. Anyone with an account at a Canadian financial institution can send and receive an Interac® e-Transfer anytime, anywhere.

Sending

  • No Minimum transfer amount
  • Maximum per transfer sending limit $3,000
  • Cumulative maximum 7 day sending limit $10,000
  • Cumulative maximum 30 day sending limit $20,000

Receiving

  • Maximum per transfer incoming limit $10,000
  • Cumulative maximum 7 day limit $70,000
  • Cumulative maximum 30 day limit $300,000

 

Interac® e-Transfer FAQs

Have a question about Interac® e-Transfers? We're here to help with answers to a list of the most frequently asked questions below. Need more help? Please call us branch phone numbers

1. What is an Interac® e-Transfer?
An Interac® e-Transfer allows money to be sent to friends and family quickly, conveniently, and safely by email or smart phone using EKC’s Online Banking. Anyone with an account at a Canadian financial institution can receive the money, and no exchange of account information is required.

2. Are Interac® e-Transfers secure?
An email or text message acts as the notification that a transfer has occurred and provides instructions on depositing the money. The money is actually transferred over a secured network, and a security question ensures the money goes to the right person. For security, always use a unique security question and answer for each individual recipient. Ensure the email of your recipient is correct and up-to-date. Also, never put the answer to your security question in the message field when sending your Interac® e-Transfer.

3. What information do I need to make an Interac® e-Transfer?
Once logged in to Online Banking, you will need the recipient’s name, email address or mobile phone number, the transfer amount, and a unique security question and answer.

4. How do I send money?
You will need to create a recipient list before sending money to someone. The recipient’s name, email or mobile phone number, and a security question for the recipient are required:

  1. Log in to Online Banking. Go to the Transfers section.
  2. Click on the Send Interac® e-Transfer link.
  3. Select the recipient from your recipient list, the sending method (i.e. email and/or mobile phone), and the account being withdrawn, enter the money amount being sent, and a short message for the recipient.
  4. Complete the transaction by clicking Send Transfer.

Note: Do not put the answer of the security question in the personal message.

5. How do I receive money?
All EKC members are able to receive Interac® e-Transfers by email or smart phone, as long as the sender belongs to a financial institution offering Interac® e-Transfers. Any money received will be directly deposited into your desired EKC account.

  1. You will receive an email and/or text message notifying you of the transfer. Click on the link to be directed to Certapay, an affiliate of Interac® that process transfers.
  2. Select EKC from the list of financial institutions. Follow the instructions to log in to Online Banking.
  3. Enter the answer to the security question.
  4. Select the account you would like the money to be deposited.
    Note: You have the option to decline a transfer if you do not wish to have the money deposited into your account. There is currently no fee to receive an Interac® e-Transfer.

6. How do I cancel an Interac ® e-Transfer?
You can cancel an Interac® e-Transfer as long as it has not been deposited by a recipient.

  1. Log in to Online Banking. Go to the Transfers section.
  2. Click on the Send Interac® e-Transfer link.
  3. Click on the Pending e-Transfer link to see the transfer that you have sent that have not yet been deposited.
  4. Click Cancel to cancel the transfer.

7. How long will it take to receive money by email or smart phone?
Once an Interac® e-Transfer has been sent, it may take 15-30 minutes or more for the recipient to receive the notification. The length of time may also be affected by your email system and internet speed. Once the recipient accepts the transfer, the money is deposited directly into their account immediately.

8. How long does the recipient have to accept an Interac® e-Transfer?
The recipient has 30 days to accept an Interac® e-Transfer. Once the Interac® e-Transfer expires, the sender receives an email indicating the transfer has expired and a link to re-deposit the funds into their account. The sender has 30 days from the date of expiry to re-deposit the funds into their account.

9. Can a recipient decline to accept the money?
A recipient can decline to deposit the money that is sent to them. The sender will receive notification that the money has been declined and the sender can then follow instructions provided to deposit the money back into their account.

10. What is the cost of sending an Interac® e-Transfer?
There is a non-refundable fee of $1.00 to send an Interac® e-Transfer. This fee will apply even if the recipient declines the transfer or the transfer expires. All EKC members can receive Interac® e-Transfers for free. Depending on the recipient’s financial institution, they may be charged a fee for receiving your Interac® e-Transfer.

11. Are any account types exempt from the fee?
Interac® e-Transfer fee currently does not apply to PlanPlus, ElectroLink, Golden, iGROW, iLEARN and iLINK accounts.

12. Are there limits to how much I can send or receive in an Interac® e-Transfer?
For security reasons, there are limits on the amount a person can send or receive in an Interac® e-Transfer.

Sending

  • No Minimum transfer amount
  • Maximum per transfer sending limit $3,000
  • Cumulative maximum 7 sending limit $10,000
  • Cumulative maximum 30 sending limit $20,000

Receiving

  • Maximum per transfer incoming limit $10,000
  • Cumulative maximum 7 day limit $70,000
  • Cumulative maximum 30 day limit $300,000

13. Can I send an Interac® e-Transfer to someone outside of Canada?
Only Canadian dollars can be sent and deposited to a Canadian account. In addition, the recipient will need to have access to their financial institution’s Online Banking.

14. Can the recipient receive an Interac® e-Transfer without access to Online Banking?
Yes. The recipient will be able to deposit the money by registering with Certapay, an affiliate of Interac®.

15. What happens if I send an Interac® e-Transfer to a land line?
If you also provided an email address, the recipient will be notified by email. Otherwise, you may be informed that the transfer notification could not be delivered and will be directed to either reclaim your transfer or correct the contact information of your recipient.

16. If I pay with Interac® e-Transfer, is it the same as paying by Interac®Debit or Interac® Online?
No. While it is possible to pay for things using any of these Interac-branded services, Interac® e-Transfer is different because it is a way to electronically transfer money directly from one party to another. As such, the service has some of the advantages and disadvantages of paying with cash. Once a transfer has been deposited, it cannot be cancelled or reversed. Like using cash, you should send money transfers only to parties you know and trust. For most uses of the Interac® e-Transfer service (sending money to family and friends, repaying IOUs, sending monetary gifts, etc.), you know the recipient well. For uses where you may not know the receiver well (e.g., online auction purchases), take the precautions you would take when making cash purchases. For auctions and online purchases, be sure to read and follow steps as recommended by operators of these websites to protect your money.

 

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