Ways to Bank Help Files

We are here to help. The "How to" documents at this link describe the various methods and provide detailed instructions.

• How to Bank at EKC

Now more than ever we suggest banking from the comfort of your own home.

Things you can do:

• Book your appointment online
• Contact our Member Solutions Centre for assistance
• Before you visit your branch please phone first as we have new ways to help members
• Refer to Mortgage and Borrowing and Lending pages for staff email addresses
• If you do visit a branch, please use hand sanitizing stations and maintain good hygiene practices
• Ensure you and all your family members have MemberDirect, EKC’s online banking
• Download EKC's App for mobile banking
• Make use of the following services:
• MemberDirect, our online banking site
• MEMBERLINK telephone banking
• After-hours technical services assistance (1.877.251.5230 in North America or  email Technical Support)

Lost or Stolen Card?

Almost everything you can do in-branch, you can now do from the comfort of your own home

 If you need help call or email us.

• Online Loan Application – for Loans, Mortgages and Lines of Credit
• Book an Appointment Online
• In-Branch Banking
• MemberDirect® Online Banking
• Mobile Banking
• MEMBERLINK® Telephone Banking
• ATM
• Credit Cards
• e-Statements
• Foreign Exchange Services
• Deposit Anywhere
• Interac e-Transfer
• TAP & PAY using Interac Flash®

Membership…we care

EKC provides members with a convenient and hassle-free service to transfer their pre-authorized transactions and/or their balance of account from other financial institutions to East Kootenay Community Credit Union.