
Ways to Bank
Ways to Bank Help Files
We are here to help. The "How to" documents at this link describe the various methods and provide detailed instructions.
Now more than ever we suggest banking from the comfort of your own home.
Things you can do:
- Book your appointment online
- Contact our Member Solutions Centre for assistance
- Before you visit your branch please phone first as we have new ways to help members
- Refer to Mortgage and Borrowing and Lending pages for staff email addresses
- If you do visit a branch, please use hand sanitizing stations and maintain good hygiene practices
- Ensure you and all your family members have MemberDirect, EKC’s online banking
- Download EKC's App for mobile banking
- Make use of the following services:
- MemberDirect, our online banking site
- MEMBERLINK telephone banking
- After-hours technical services assistance (1.877.251.5230 in North America or email Technical Support)
Lost or Stolen Card?
MemberCard: Call your branch or technical support.
- Toll Free 1.866.960.6666
- Cranbrook 250.426.6666
- Elkford 250.865.4661
- Fernie 250.423.9222
- Sparwood 250.910.9222
After hours technical assistance
1.877.251.5230 (in North America) or email Technical Support.
Technical Support services include:
- online banking issues
- lost/stolen MEMBER CARD
- ATM support
Almost everything you can do in-branch, you can now do from the comfort of your own home
If you need help call or email us.