2020 Press Releases

COVID-19 Updates

A message from Jody Burk, CEO


On behalf of myself and the Board of Directors, we want to assure you that the health and safety of our members and employees is a top priority so that we can continue to serve you.

We are following the Coronavirus developments very closely. We continue to monitor the latest advice from our provincial and federal health agencies and relevant local information.

The risk of contracting the illness, today remains low. At this time, EKC has not been impacted by COVID-19 and we have not had any employees show symptoms of the virus. Therefore, you may notice changes to how we greet you or your appointment may not be in the usual office in support of these recommendations. These are just precautions to further protect you our member and our employees during this time.

We recognize that you may have some questions about how we're responding to this evolving situation. EKC has mobilized a team who have put plans in place and are responsive to the changes. Updates to staff and you, our members, will be posted when changes occur.

EKC branches are open and will remain open to serve you. We have made more staff available by phone and email to support you if you are not feeling well.

Here's what you can do to help reduce the potential spread of COVID-19:

  • Sign up for online banking if you do not have this service
  • Download EKC's App for mobile banking
  • Make use of the following services:
    • MemberDirect, our online banking site
    • MemberLink telephone banking
    • After-hours technical services assistance (1.877.251.5230 in North America or email Technical Support)
  • If you do visit a branch, please use hand sanitizing stations and maintain good hygiene practices.
EKC has implemented some precautionary health and safety actions. These include:
  • Keeping our employees well informed and educated on hygiene practices.
  • Encouraging our employees to offer more phone and video interactions for your loan, mortgage and investment inquiries.
  • ‘Social distancing’ a new term to us but for all of our safety we have encouraged our staff to step back and not share hands.
  • Carrying out the highest available service standard of sanitization in our branches and offices.
  • Increasing the daily frequency of our ATM and branch cleaning, including the disinfection of high-touch surfaces such as countertops, door handles, handrails and keypads.
  • Increasing the supply of hygiene products in our branches and offices.
  • Requiring employees to stay home if they are sick or have any symptoms.
  • Ensure employees who have travelled self-isolate as required.

Thanks for your patience as we make changes to provide you with the best possible service during this evolving situation.

If you have any questions, we're here for you and you can reach us by calling your branch https://www.ekccu.com/Personal/AboutUs/ContactUs/. If you have concerns please contact me directly email.

Jody Burk, CEO

Useful Resources:
We encourage our members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Community Cash Awards Return

EKC’s Community Cash Awards Return to Cranbrook and the Elk Valley with Plans to add an Additional $10,000 to the $30,687 contributed since 2016!

FOR IMMEDIATE RELEASE – February 5, 2020

East Kootenay — East Kootenay Community Credit Union (EKC) announces the return of their successful Community Cash Awards to both Cranbrook and the Elk Valley. EKC’s passion for community is demonstrated by their past community investment of $30,687 to 25 community groups and their goal to give back a further $10,000 this year.

The program supports development of healthy and diverse communities. The Community Cash Awards will offer community groups an opportunity to apply for funding while involving EKC members and the community in choosing the award winners.

Community groups are invited to apply for Community Cash Awards by submitting an application form (available at EKCCU.COM) by March 22. EKC will select groups to move forward to the next round. The groups selected will promote themselves and their projects in their local branch of EKC from April 27 to May 2, 2020.

Finalists will be invited to set up information tables to promote their organization at EKC’s Annual General Meeting taking place in Cranbrook on Thursday, May 14 at the Prestige Rocky Mountain Resort.

Members and guests (including community group supporters of all ages) at the AGM will each receive EKC Community Cash when they arrive. They are asked to invest their EKC Community Cash with one or more of the community groups. Each of the selected groups will receive $500 for attending the AGM as well as the real cash equivalent to the EKC Community Cash that they accumulate. Kootenay Insurance Services (KIS) will also offer a bonus to each finalist. The group with the most Community Cash at the end of the evening will receive an additional $1,000.

The event provides a fun and unique way to involve both EKC members and the community in selecting the Community Cash Award recipients. For those whose children may not want to attend the full AGM, a family friendly movie will be shown!

For more information about the Community Cash Awards stop by your local branch or download an application form at https://www.ekccu.com/Personal/InOurCommunity/CommunityGiving/Programs/CommunityCashAward/

2019 Community Cash top recipient:

$2,363 was awarded to the Frank J. Mitchell Elementary School PAC, Community Cash Award Winner

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Program Contact
Pam Pinch
East Kootenay Community Credit Union
Phone: 250.426.8223 local 3361
Email: ppinch@ekccu.com

Media Contact:
Jane Davies
East Kootenay Community Credit Union
Phone: 250.421.8687

About EKC
EKC was established in 1950 and has grown to over $400 million in assets and serves over 11,000 members throughout the East Kootenay. EKC is a community based financial cooperative that offers a full range of banking, financial planning (EKC MoneyWorks) and general insurance (KIS Ltd) services. Our community branches are located in Cranbrook, Elkford, Fernie, and Sparwood. Please visit us at one of our branches, Facebook https://www.facebook.com/EKCCU or at EKCCU.COM


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