Member Service Representative 2 – Member Solutions Centre – Permanent Full Time – Cranbrook

Position Name

Member Service Representative 2 – Member Solutions Centre – Permanent Full Time – Cranbrook

Position Description

This position is a bargaining unit position

This is a new opportunity at EKC! We are hiring for our new Member Solutions Centre which provides excellent member service primarily over the phone or through our virtual platforms.

In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them), and assisting with quick requests through our remote or virtual channels. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

Schedule Description

Permanent Full-Time – 37 Hours per week

Monday: 9:45am – 6:15pm
Tuesday: 10:00am – 6:15pm
Wednesday: 9:45am – 6:15pm
Thursday: 10:00am – 6:15pm
Friday: 9:45am – 6:15pm

Note: These hours may be altered due to operational requirements.

Qualifications Required

This is a Development Position meaning that we will train you step by step.

Do you have a secondary school diploma plus a minimum of approximately 4 years’ related sales and service experience?

We Value:

  • Accountability - to our members, the EKC team, and our communities
  • Responsiveness to listen and care so to provide exceptional service and advice
  • Ability to build trust – with members and others in the EKC team
  • Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
  • Excellent Communication skills - written and oral
  • Professional image
  • Credit Union knowledge of lending and deposit products and services
  • Personal computer literacy – keyboarding, email programs, Word, and Excel


Candidates with an equivalent combination of education and experience will also be considered.

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

Job Reference Number


Closing Date

September 30, 2022

Job Location

Cranbrook, BC

How to Apply

If this sounds like a position for you, please send in your resume and a cover letter to

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We’re proud of our team. They make us who we are.