Member Service Representative I – Permanent, Part-Time – Cranbrook

Position Name

Member Service Representative I – Permanent, Part-Time – Cranbrook

Position Description

This position is a Bargaining Unit Position
Under general supervision and consistent with EKC’s mission, vision, guiding principles and brand statements, provides quality service to members and contributes to the success of the branch through the achievement of established retail sales goals and the application of member relationship management tools and techniques. Provides direct banking services and promotes relationship building with business and retail members through the provision of a variety of EKC products and related services. Actively participates in product and service campaigns. Conducts a variety of retail member service administration activities including end of day balancing. Acts as joint custodian for Treasury. Balances, services and maintains onsite and offsite ATM machines including processing ATM and night deposit transactions, reconciling ATM general ledgers and troubleshooting equipment malfunctions; provides general administrative support to the branch including changing and reviewing branch security tapes;

Provides general administrative support such as processing mail and maintaining files and records. Responsible for sundry and additional duties as assigned.

Schedule Description

  • Part-Time: Tuesday and Friday – 9 hours weekly

Regular Hours

  • Tuesday: 10:45am – 2:45pm
    Friday: 12:45pm – 5:45pm

NOTE: Additional hours/days will be required, often on short notice, subject to operational requirements

Qualifications Required

  • Secondary school diploma
  • A minimum of six months experience in handling cash and dealing with customers in a sales & service environment; experience will have been gained through an EKC position, another financial institution or through a school work experience program.

Successful candidates also require:

  • demonstrated oral communication skills and ability to project a courteous, professional image
  • demonstrated knowledge of EKC products and services and familiarity with current banking system.
  • PC literacy with demonstrated keyboarding skills
  • Basic understanding of Microsoft Word or other word processing software, and e-mail skills
  • Ability to demonstrate basic mathematical skills


  • An equivalent combination of education and experience.

Job Reference Number


Closing Date

January 18, 2019

Job Location

Cranbrook, BC

How to Apply

If you consider this position a match to your skills, are self-motivated and thrive in a sales and service environment, please submit your resume in confidence.

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

Please email your resume and cover letter to:

Our employees make us who we are. Our ability to deliver outstanding member experiences, financial services, and a culture of accountability and integrity relies on the talent and drive of our team. We’re proud of our employees. In return for committing to not just the what, but the how, our full-time and part-time employees receive a competitive compensation package, full benefits, vacation time off, meaningful opportunities for learning and advancement, tuition assistance.


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